Return, Refund & Cancellation Policy

Unless otherwise required by applicable law or expressly stated for a specific service, transactions processed through the bepay platform are considered final upon successful authorization and settlement.

Refunds, reversals, or cancellations, where applicable, will be processed in accordance with the governing rules of the relevant payment network, banking partner, financial institution, or regulatory authority.

Cross-border payment instructions, currency exchange transactions, virtual accounts, local payment collections, and settlement services generally cannot be cancelled once execution has commenced.

Failed or unsuccessful transactions may be eligible for reversal or refund following reconciliation with the relevant financial institutions or payment partners.

Merchant settlements, payment collections, virtual accounts, payment links, invoicing, and other business payment services are subject to the commercial agreements governing those services. Refunds relating to customer purchases shall remain the responsibility of the respective merchant.

Where card products or financial services are offered through licensed partners, refunds, disputes, chargebacks, cancellations, and reversals shall be governed by the applicable issuer, payment network, or regulated financial institution.

Certain products and services available through the bepay money ecosystem are provided by third-party financial institutions, banking partners, regulated virtual asset service providers, payment processors, or other licensed service providers. Refunds and cancellations for such services shall be subject to the respective provider's terms and applicable laws.

Where a refund is eligible, users may contact our support team through support@bepay.money. Users may be required to provide transaction details and supporting information for verification.

bepay money shall not be responsible for delays, reversals, or refusals arising from banking partners, payment networks, regulatory authorities, intermediary financial institutions, merchants, or other third-party service providers beyond our reasonable control.

We reserve the right to update this Policy from time to time to reflect changes in our products, services, regulatory requirements, or partner arrangements. The revised Policy shall become effective upon publication on our website.